shipping + returns

return policy

NO REFUNDS. NO CANCELLATIONS. store credit only. eligible items can be returned for store credit only for 10 days after delivery. one.eleven is not responsible for return shipping costs. contact the store directly at to proceed with the return process. 



items must be unworn, undamaged, and unused. anything outside of these qualifications are not eligible for a return


process details

once received, one.eleven will process the return within 7 days. you will receive an email confirmation of the total store credit amount. 



please contact customer service immediately if you receive damaged items.